Privacy Policy

Introduction

Welcome to the official Privacy Policy of Shqip Horizon Festival, organized by LELE EVENT L.L.C.. We are committed to protecting your personal data and respecting your privacy rights in accordance with applicable laws in Kosovo and GDPR principles where applicable. This policy explains how we collect, use, and safeguard your information when you visit our website or purchase tickets.

Data We Collect

We may collect the following types of information:

• Personal Identification: Name, email address, phone number, and date of birth when you purchase tickets or subscribe to our newsletter.
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us. Note that we do not store sensitive credit card information on our servers.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

How We Use Your Data

Your data is used for the following purposes:

• To process your ticket orders and manage your festival entry.
• To communicate with you regarding festival updates, lineup changes, or safety information.
• To improve our website functionality and user experience.
• To comply with legal obligations related to event safety and financial reporting.

Cookies & Tracking

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Third-Party Providers

We may share your data with trusted third-party service providers for specific purposes, including:

• Ticketing Partners: To facilitate ticket sales and access control.
• Payment Processors: To securely process transactions.
• Marketing Platforms: To send newsletters (only if you have opted in).

All third-party providers are vetted to ensure they comply with data protection regulations.

Data Protection & Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.

Your Rights

Under data protection laws, you have rights including:

• Your right of access: You have the right to ask us for copies of your personal information.
• Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate.
• Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:
Email: Info@lele-event.com
Address: LELE EVENT L.L.C., Epopeja e Jezercit, 583, Ferizaj, Kosovo.